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When You Cannot Insert Images into WordPress

Sometimes, just sometimes, the commands on the toolbars in the WordPress post- or page-write screens decide they’re not going to work.

As frustrating as that is, particularly when you’re trying to get a post published by a deadline, the fix is usually pretty simple.

But that didn’t stop me taking 5 hours today, doing all sorts of investigations, before I was reminded of the first step in WordPress trouble shooting …

Deactivate all your plugins and see if the problem still exists.

A friend I was helping had a problem: every time she tried to insert an image using the ‘Add Image’ button in the Visual View, she was presented with a question: ‘Are you sure you want to do that?’

When she clicked ‘Yes’ she got taken straight back to the post-write screen. No insert image dialogue, no other error messages, nothing.

Frustrating.

I went everywhere in my search for the problem.

The theme she’s using is Thesis, and Thesis has some image insertion and customization capabilities. So I went through all those to eliminate any possible clashes.

I inserted a database management plugin and searched for problems there. I updated a whole bunch of plugins which had available upgrades, verified she was using the latest version of WordPress and even re-installed WordPress.

Nothing.

Inserting and positioning images manually, through the HTML view, worked fine. So I started to write out step by step instructions.

But that wasn’t going to fix the problem. It was just avoiding it.

So I turned to Google. And half way through the first thread I pulled up were the magic words: ‘Deactivate all your plugins and re-activate them one by one until you find the problem’

The 9th plugin I reactivated was the culprit. It was a contact form plugin so I installed a different one, activated it and everything immediately worked like a charm.

Boy did I kick myself 🙂

That should have been my first step and I’d wasted nearly 5 hours with all that other messing around.

Good thing I wasn’t busy today – not!

Wealthy Affiliate will teach you how to build a long term business

Comments on this entry are closed.

  • Fatih 1 September, 2009, 10:10 pm

    Thanks Martin for the clue. Just found out your article from Google for the same problem: cannot insert image in post-write toolbar.

    I try this tip.
    .-= Fatih´s last blog ..Malaysia Claims Jemur Island =-.

    • WealthyDragon 1 September, 2009, 10:25 pm

      You’re welcome, Fatih,

      Hope it solves your problem 🙂

      Cheers,

      Martin.

  • Fatih 3 September, 2009, 6:33 am

    Hi Martin,

    It turns out it hasn’t solved the problem. In my case, it happens after I move into another hosting services.

    I give up now. And ask webhosting provider to solve the problem.
    .-= Fatih´s last blog ..Malaysia Claims Jemur Island =-.

    • WealthyDragon 3 September, 2009, 7:10 am

      Fatih, hi,

      Yes – that’s a good idea. Often you have to keep digging away at a problem – there are so many things that can cause them!

      Cheers,

      Martin.

  • Dru Bloomfield 7 November, 2009, 8:32 pm

    You saved me hours! Your post was the first I found with a solution. I removed my most recent plugin, and I’m back in business. Thank you!

    • Martin 8 November, 2009, 7:44 am

      You’re very welcome – happy to help!

      Cheers,

      Martin.

  • Kwin 17 March, 2010, 12:20 pm

    Thanks Martin,
    I disabled the Contact Form plugin first and that fixed it!
    This article saved me much frustration and worry.
    So, do you have suggestion for a different contact form plugin?
    Thanks again Martin.

    • Martin 17 March, 2010, 1:42 pm

      You’re welcome – glad it worked 🙂

      You may want to try Contact Form 7 – see how that goes. I’ve also used cforms11 but that’s a bit fiddly, especially with upgrades.

      Cheers,

      Martin.